A spokesperson for Canada Post says they are back up to speed with replacement services, but this comes about three weeks after a drought of mail service to about 1,000 customers in Drumheller.
Teresa Williams, spokesperson for Canada Post said it is primarily the delivery person’s responsibility to find someone to replace them when they are not able to make their deliveries.
“They have to make every attempt to find a replacement,” said Williams. If they are not able to, that is when Canada Post puts other mechanisms into place.
After Christmas, frustration built and more customers became vocal including Bob Benner who was prompted to call CTV’s consumer hotline. He is very frustrated with what has been happening.
“This has caused quite a bit of trouble, I hope the people that deliver get fired, I really do, and it doesn't bother me a bit, because they certainly didn’t fulfill their obligation,” said Benner.
He knows of a woman in Drumheller who receives medication in the mail, who has not been receiving it.
On Thursday, they received flyers, and on Friday, he received back issues of The Drumheller Mail, and personal mail.
“Hopefully we're back on track,” he said. “We got everything we were supposed to get today (Friday).”
Many in Drumheller have contacted The Drumheller Mail, wondering where their newspaper is. The Mail has the January 5 edition available at its office for subscribers to pick up free of charge, and it has also provided a box at The Brick in downtown Drumheller.
Williams explains how delivery is prioritized.
“We deliver according to what the customer pays for. For instance priority mail would get priority service,” she said. “The Drumheller Mail would be under publication mail, so that would be less timely, but we always try to get The Drumheller Mail out early.”
On Monday, Williams said they now have a person covering the route.
“The problem is corrected, and the issue is cleaned up,” said Williams.
